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NSoft Receives Dual Honors at the EGR B2B Awards 2023


Monday, 12 June 2023
We are thrilled to announce that NSoft has been recognized with two prestigious awards at this year's EGR B2B Awards.
Held on June 8th, 2023, at The Roundhouse in London, these awards are widely regarded as the industry's equivalent of the Oscars, celebrating excellence in the iGaming sector. NSoft was honored with the titles of 'Bingo Supplier' and 'Best Customer Service.'
The EGR B2B Awards cover a wide range of categories, honoring companies that play a vital role in driving the global gaming industry. With numerous disciplines represented, including software, payments, IT, and infrastructure, these awards serve as a testament to NSoft's unwavering commitment and service to clients worldwide.
In the fiercely competitive 'Bingo Supplier' category, NSoft emerged victorious against strong contenders such as Pragmatic Play, Playtech, and Relax Gaming. This win highlights the commercial success of our flagship bingo product, Lucky Six, and our deep understanding of customer needs. The flexibility and development of our product further solidify our position in the market.
Lucky Six, our standout bingo offering, revolutionizes the classic game with its captivating design, advanced backend infrastructure, and a wide array of engaging features. Even in challenging internet conditions, Lucky Six generates millions of tickets daily, showcasing its popularity among customers and its status as a leading revenue generator.
The win in the fiercely competitive 'Best Customer Service' category is a clear recognition of our commitment to understanding and fulfilling customer needs. Outperforming 14 other companies, including Sportradar, EveryMatrix, and SoftSwiss, this award showcases our dedication to delivering exceptional service, flexibility, adherence to briefs, and commercial success. We take immense pride in providing impeccable support to our partners.
Dario Jurčić, our CEO, expressed his pride and gratitude, stating, "These two significant wins fill me with pride. They are a testament to the hard work, passion, and dedication of the NSoft team. These awards not only belong to us as a company but also acknowledge our unwavering focus on customer needs and our commitment to innovation. As we celebrate our 15th anniversary, these achievements serve as milestones, signifying our journey filled with dedication and perseverance. We will continue to strive for excellence, always placing our customers at the heart of everything we do."
2023 holds special significance for NSoft as we celebrate our 15th anniversary in the market. The dual honors at the EGR Awards serve as a remarkable milestone, further cementing our dedication to delivering premium products and services to our global partners.
At NSoft, we pride ourselves on offering unparalleled B2B support, with our team available 24/7 to address any business-related issues and operational needs. Our impressive average response times—4 minutes for email, 13 seconds for chat, and 5 seconds for phone—have become an industry benchmark, showcasing our unwavering commitment to our partners.
We are humbled by the recognition from the EGR B2B Awards committee and immensely proud of these achievements. This success propels us further in our mission to provide exceptional services, and we eagerly anticipate maintaining our standard of excellence in the years to come.